Service Fees

Paid Services

The use of certain CHAY Services may be subject to payment of particular fees, as determined by CHAY in its sole discretion (“Paid Services” and “Fee(s)”, respectively). Important: if you are a  Reseller User and your payment is made to the Reseller, then the provisions of subsections 5.1 (1), 5.1(4), 5.2, 5.3 (2), 5.4 (1) and 5.5  of this Section 5 with respect to such specific Paid Service may not apply to you and the payment and management of such Paid Service, shall be made directly with the Reseller according to the terms agreed upon between you and the Reseller.

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1. CHAY will notify you of the Fees then in effect, you need to pay directly to CHAY in relation to the Paid Services you decide to purchase from CHAY. If you wish to receive or use the Paid Services, you are required to pay all applicable Fees in advance
2. CHAY reserves the right to change its Fees at any time in its sole discretion. CHAY will send a notice regarding the change to you or your Reseller if such a change will affect your existing subscriptions
3. you received a discount or other promotional offer, either from CHAY or from a Reseller, CHAY or the Reseller, respectively, shall have the right at the end of the applicable discounted period, to, automatically and without notice, renew your subscription to such CHAY Service(s) at the full then-current applicable Fee.
4. All Fees paid directly to CHAY shall be deemed to be in Euros, except as specifically stated otherwise in writing by CHAY. To the extent permitted by law (and unless specified otherwise by CHAY in writing), all Fees are exclusive of all taxes (including value-added tax, sales tax, goods and services tax, etc.), levies or duties imposed by taxing authorities (“Taxes”), and you shall be responsible for payment of all applicable Taxes relating to your use of the CHAY Services, or to any payments or purchases made by you. If CHAY is obligated to collect or pay Taxes for the Fees payable by you, and whether or not such Taxes were added and collected from you for previous transactions, such Taxes may be added to the payment of any outstanding Fees and will be reflected in the Invoice for such transaction. We recommend that you verify the existence of any additional fees you may be charged by third parties in connection with the purchase of Paid Services or in connection with the renewal thereof (such as international transaction fees, currency exchange fees, or fees due to banks or credit card companies). CHAY is not responsible for any such additional fees or costs.
5. If you purchase Paid Services directly from CHAY, then as part of registering or submitting information to receive Paid Services, you also authorize CHAY (either directly or through its affiliates, subsidiaries other third parties) to request and collect payment and service fees (or otherwise charge, refund or take any other billing actions) from our payment provider or your designated banking account, and to make any inquiries CHAY or its affiliates may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your payment, credit card or banking account provider (e.g., updated expiry date or card number as may be provided to us by your credit card company).
6. You must keep a credit card stored with CHAY to pay for your Paid Services (“Stored Card”) that are purchased directly from CHAY. You will be able to identify your Stored Card by its last four digits on your Account Settings Page.

  Invoices

If you are a Reseller User and you pay the Reseller and not directly to CHAY, the following Section 5.2 does not apply to you.

​CHAY and/or its affiliated companies will issue an invoice or credit memo for any payment of Fees or refund made to or by CHAY (“Invoice”).

 Subscription Auto-Renewals

1. In order to ensure that you do not experience any interruption or loss of services, certain Paid Services include an automatic renewal option by default, according to which, unless you turn off the auto-renewal option is turned off by you or your Reseller, such Paid Services will automatically renew upon the end of the applicable subscription period, for a renewal period equal in time to the original subscription period (excluding extended periods) and, unless otherwise notified to you, (by CHAY or your Reseller), at the same price (subject to applicable Taxes changes and excluding any discount or other promotional offer provided for the first period) (“Renewing Paid Services”). For example, if the original subscription period for a Service is one month, each of its renewal periods (where applicable) will be for one month. 
2. Accordingly, where applicable and as for Fees paid directly to CHAY, CHAY will attempt to automatically charge you the applicable Fees using the Stored Card, within up to two (2) weeks before such renewal period commences. In the event of failure to collect the Fees owed by you, we may in our sole discretion (but shall not be obligated to) retry to collect at a later time, and/or suspend or cancel your User Account, without further notice. If your Renewing Paid Service is subject to a yearly or multiple-year subscription period, CHAY will endeavor to provide you a notice prior to the renewal of such Paid Service at least thirty (30) days in advance of the renewal date.
3. By entering into these Terms of Use and by purchasing a Renewing Paid Service, you acknowledge and agreethat the Renewing Paid Service shall automatically renew in accordance with the above terms.

Money-Back Guarantee

If you are a Reseller User, and you pay the Reseller and not directly to CHAY,  it does not apply to you.

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1. If you are not happy with your initial purchase, you may provide notice of cancellation for any reason within fourteen (14) days of having first ordered. The Refund is not applicable to any additional purchases, upgrades, modifications or renewals of CHAY Services. If you reside in a jurisdiction that requires a longer Refund Period, we will accommodate such requirements in accordance with all applicable laws. If CHAY receives such notice within the Refund Period, CHAY will refund to you the amount CHAY charged you for such CHAY Services, in the currency you were originally charged in, and cancel the services accordingly. Please note that the Refund amount may be different than the amount you were charged due to currency changes and third-party fees. CHAY will not be responsible for any differences caused by a change of currency exchange rates or fees you were charged by third parties. After the Refund Period, the Fees paid by you will be non-refundable and non-cancellable. In addition, if we find that a notice of cancellation has been given by a User in bad faith or in an illegitimate attempt to avoid payment for services actually received, we reserve our right to still charge the User for any CHAY Services actually received, as permitted by the applicable law.
2. Please note: Certain services purchased on or through the CHAY Services may be non-refundable altogether. These include Third Party Services such as domains, business tools and applications. The terms of each purchased service or application are indicated on the CHAY Website and/or as part of or during the process of purchasing such services or applications. It is your responsibility to verify the ability to cancel a service prior to its purchase. CHAY will not refund any amounts paid for non-refundable Paid Services, applications or Third Party Services.

We are happy to offer a 14-day money-back guarantee for our monthly or annual paid services when first purchased. This may be extended according to the law. If you are a Reseller User and pay the Reseller, this Section does not apply to you.

Please carefully check the terms of each service before buying, since some services are non-refundable.

 Chargebacks

If at any time, we record a decline, chargeback or other rejection of a charge of any payable Fees due directly to CHAY, on your CHAY account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, and your use of the CHAY Services may be automatically disabled or terminated. 

​In the event a Chargeback is performed, your User Account may be blocked without the option to re-purchase or re-use it, and any data contained in such User Account, including any domains, applications and Third Party Services may be subject to cancellation and Capacity Loss (as defined in Section 6.3 below). 

Your use of the CHAY Services will not resume until you re-subscribe for any such CHAY Services, and pay any applicable Fees in full, including any fees and expenses incurred by CHAY and/or any Third Party Services for each Chargeback received (including Fees for CHAY Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

 If you have any questions or concerns regarding a payment made by you to CHAY, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the CHAY Services from being canceled and your User Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable Fees, in addition to re-payment of all the Fees applicable to the CHAY Services purchased (and charged-back) by you.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and received or made use of the services rendered thereafter.

Chargebacks may bring us to cancel your account, so we urge you to avoid causing them. Please contact our Customer Support team before filing a chargeback. You will be responsible for any incorrect fees, losses and expenses that follow.

 Cancellation

 Cancellation by User

You may discontinue to use and request to cancel your User Account and/or any CHAY Services at any time, in accordance with the instructions available on the CHAY Services. The effective date and time for such cancellation shall be the date and time on which you have completed the cancellation process on the CHAY Services, and the effective date for cancellation of Paid Services shall be at the end of such Paid Services’ subscription period. Notwithstanding the aforesaid, any Paid Service (including Renewing Paid Services) purchased from a Reseller are subject to such cancellation terms as agreed between you and your Reseller.

Notwithstanding anything to the contrary in the foregoing, with respect to subscriptions to Renewing Paid Services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment. Please note that as the cancellation process may take a few days, in order to avoid the next automatic renewal and respective charge, the cancellation request should be made – if purchased directly from CHAY,  at least fourteen (14) days prior to the expiration of the then-current service period, and if purchased and paid for to, a Reseller  – pursuant to the provisions of your agreement with the Reseller.

​ Cancellation by CHAY

Failure to comply with any of the CHAY Terms and/or to pay any due Fee shall entitle CHAY, among other things, to suspend (until full payment is made) or cancel your User Account and User Platform (or certain features thereof), as well as the provision of any related CHAY Services (e.g., Paid Services) or Third Party Services to you. 

​If you open a User Account via a Reseller or purchase Paid Services from a Reseller, then CHAY is entitled to suspend, terminate or block access to your User Account and User Platform (or certain features thereof) as well as to the provisioning of any related CHAY Services or Third Party Services to you, also if: (a) CHAY is requested to do so by your Reseller; or if (b) Reseller fails to pay CHAY any amounts due to CHAY pursuant to the Reseller Agreement. You consent to these suspension and termination rights and acknowledge and agree that CHAY shall have no liability to you of any kind with respect to any such suspension or termination. Your sole recourse with respect to any such suspension or termination shall be against the Reseller.

 Loss of Data, Content and Capacity

If your User Account or any CHAY Services or Third Party Services related to your User Account are canceled (whether at your request or at CHAY’S discretion), it may cause or result in the loss of certain content, features, or capacity of your User Account, including any User Content, End User data or other usage data retained therein, and including any domain name reservation or registration that was included in such Services (“Capacity Loss”). CHAY shall not be liable in any way for such Capacity Loss, or for saving a backup of your User Account, User Content or End User data. Please also note that additional Fees may apply to re-activation of a User Account and/or any CHAY Services following their cancellation, as determined by CHAY in its sole discretion.

​​Following the termination of your User Account or User Platform, CHAY reserves the right to delete all data in the normal course of operation. Data cannot be recovered once your User Account or User Platform is terminated.